Sienna Moor · Legal

Refund Policy

Last updated: October 15, 2026 · Operated by Advertizz LLC

This Refund Policy applies to Sienna Moor personalized tarot readings (entertainment service). Advertizz LLC is the seller and merchant of record, and charges appear on your card statement under the Advertizz name. Your first reading is free, so this policy applies to paid readings.

1. Cancel before your reading is delivered

You can cancel at any time before your reading is delivered and get a full refund to your original payment method.

2. Delivery

Readings are usually delivered within a few hours of confirmed payment, and no later than 24 hours. If yours hasn't arrived by then, email us at info@advertizz.com within a day and we'll resend it right away. If we can't, you'll get a full refund.

3. Voice message won't play?

If your voice message is missing, broken or won't open, let us know within 24 hours of delivery at info@advertizz.com. We'll resend it or send it in another format, free of charge.

4. Question missed or wrong birth details?

If your reading missed your question or used the wrong birth details, let us know within 24 hours of delivery at info@advertizz.com. You'll receive one free follow-up: a short voice message of up to 2 minutes or a written note.

5. Refunds

You get a full refund to your original payment method when:

• you cancel before your reading is delivered;
• we're unable to deliver your reading within 24 hours of payment;
• we're unable to fix or resend a voice message that won't play.

Refunds are processed by Stripe. The time it takes for the funds to reach your account depends on Stripe's processing times and your bank, usually 5–10 business days.

Readings are AI-generated entertainment. Once a reading is delivered as described, its content is final.

6. How to request a refund

Email info@advertizz.com with:

• your order number and full name;
• a short description of the issue (for example, "voice message not playing" or "wrong birth date").

We reply within 24 hours and resolve most issues within 72 hours.

7. Disputes and chargebacks

Please contact us before disputing a charge with your bank. We can usually fix the problem faster. If a charge is disputed without contacting us first, we may decline future purchases from that account.

See also our Terms of Service and Privacy Policy.

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